Mail Club FAQ

Hi friends! I've put together answers to some of the most frequently asked questions about my Little Professions Mail Club. Hopefully this helps answer any questions you may have or clear up any confusion!

Please give this a read before reaching out to me. I know the mail club schedule can be a little confusing at first, especially since everyone has a different billing date. If you still have questions after reading through everything, feel free to email me.

Thank you so much for being here and supporting my little mail club. It really means a lot to me! ♡

You'll be charged when you first sign up, and then on that same date every month while your subscription is active!

This means everyone actually has a different billing date, depending on when they first subscribed. So if you signed up on the 8th, you'll be charged again on the 8th of the following month. If you signed up on the 15th, your next charge will be on the 15th.

Just a little heads up that your billing date isn't necessarily your shipping date! I'll explain how the whole mail club schedule works in the next question.

My mail club ships on the 7th of each month, and here's where things can get a little confusing!

The mail club works on a monthly batch schedule. I prepare and mail out that month's mail club on the 7th, and any new subscriptions after the 7th will be included in the following month's batch.

For example, the October mail club ships on October 7th. If you subscribe after the October mailing batch has gone out, your first letter will be included in November's mail club instead, which ships around November 7th.

So even if you've already been charged, you might still have to wait until the following month's mailing batch for your first letter. I know, I know. The waiting part isn't exactly the fun part!

I do it this way because I need time to prepare everything before mailing out all the envelopes together. Thank you so much for being patient with me while I get everything ready!

Well, the whole reason I run a snail mail is because it's an affordable way to send little pieces of art to your mailbox. But lately, snail mail has been extra snail ish, and honestly, it's been pretty frustrating!

For U.S. members, it usually takes around 1-4 weeks after mailing for your letter to arrive.

For international members, it can take around 4-6 weeks, sometimes even longer depending on where you live.

I wish I could give you an exact date for when your mail will arrive, but unfortunately, that's not really something I can control once the letters are out of my hands.

I know it can feel like a really long wait, especially when you've already been charged and you're excited to receive your mail. I completely understand that feeling, and I really appreciate your patience with me! ♡

I usually reveal the new month's mail club on the 8th, right after the previous mailing batch goes out!

I highly recommend following my Instagram, @yokizxi, if you'd like to see what I've been working on and find out about the new theme.

Of course, if you prefer to keep everything a surprise until your envelope arrives, that's totally fine too. You have free will, my friends. Hehe. ♡

Sadly, no! My mail club is sent using stamped letter mail, which doesn't come with tracking.

It's the most affordable way for me to send your mail club while keeping shipping costs low for everyone. I really want to keep this little mail club accessible.

You might notice that Shopify gives you an estimated delivery date after placing your order. (and a fake tracking number?) Please don't worry too much about that estimate! Since mail club orders are prepared and shipped in monthly batches, Shopify's estimate may not reflect the actual date your letter will be mailed or arrive.

The same goes for other products in my shop if you choose stamped letter shipping. The delivery time will be similar, but those orders may be shipped sooner because they don't follow the monthly mail club schedule.

I know tracking would be nice, but for now, stamped mail is what allows me to keep the mail club affordable. Thank you for understanding!

Just as a reminder, the mail club ships on the 7th of each month. Please give it some time to travel. I'd recommend waiting at least 4 weeks after mailing for U.S. letters and around 6 weeks for international letters before contacting me about missing mail.

If your letter still hasn't arrived after these estimated delivery times, please check that your shipping address is correct first! You can do this by logging in to my Shopify store using the email address you used to subscribe. Once you're logged in, go to your customer account and check your saved shipping address under the Addresses section.

If your address is correct and your mail still hasn't arrived, please email me at yokizxi.com@gmail.com and let me know which month's mail you're missing. I'll be happy to help and arrange a replacement your way!

Unfortunately, stamped letters do occasionally get lost. But don't worry, please reach out to me if your mail is overdue. I'll be happy to send a replacement! I want you to receive the art you paid for, and I don't want you to feel like you've been forgotten. ♡

You can log in to your Shopify customer account using the email address you used to subscribe, then look for your account details or saved addresses to update your shipping address.

After you've updated it, I'd really appreciate it if you could send me a quick email to let me know, too. That way, I can make a note of it on my end and double check that everything is correct before your next letter goes out.

It's super helpful when you update your address yourself, especially because things can get pretty hectic around mailing time and I don't want your happy mail going on an unexpected adventure to your old address!

One important thing to remember: updating your saved address may not automatically update an order that's already been created. So if you've already been charged or your next mailing batch is coming up, please email me as soon as possible so we can check everything together!

The easiest way to do it is to cancel your current subscription and then subscribe to the new tier you'd like. Just keep in mind that when you subscribe again, your billing date will change to the date of your new subscription. So please double check your new billing date and the mail club cutoff before making the switch!

Each catch up mail comes in its own themed envelope, so each one will be mailed separately!

The envelope colors may be random, so don't be surprised if you receive a few different colors when ordering multiple editions.

For example, if you purchase three catch up mails, you'll receive three separate letters. They might not all arrive on the same day either, since stamped mail has a mind of its own sometimes!

If you purchase a few extra stickers or prints along with your mail club subscription and it's getting close to the mailing day, I'll usually try to pack them together in the same envelope! If you've ordered quite a few extra goodies and everything can't comfortably fit together, some items may be shipped separately.

Of course! And seriously, thank you so much for sticking around and supporting my little world. It means a lot to me that you want to keep receiving these little envelopes!

Every sixth edition of my mail club comes with extra rewards or a little surprise as a thank you for being here. You'll also receive an extra little gift for every 6 months you stay subscribed!

I'll keep the details a secret for now, but you'll know what it is when it arrives in your mailbox. What's the fun in telling you everything beforehand, hehe ♡

No worries at all! Just email me and let me know which order you'd like to cancel, and I'll be happy to help with a refund.

If you just want to stop future payments, please also remember to cancel your subscription through your Shopify customer account.

If there's anything else you're wondering about, please feel free to email me at yokizxi.com@gmail.com. I'm also happy to answer quick questions through Instagram DMs!

I know mail club stuff can be a little confusing sometimes, and I'm always happy to help you figure things out.

I usually reply to emails within around 3 days, but please allow up to a week during especially busy periods. I'm also a full time graduate student, so sometimes things get a little hectic over here!

If you haven't heard back from me after a week, please feel free to resend your email in case I accidentally missed it. It happens sometimes, and I'd much rather you remind me than have your question go unanswered!

And that's it! Thank you so much if you've read all the way to the end. I know it's a lot of information, but hopefully this clears things up and makes your mail club experience a little easier.

Thank you for being part of my little world and for letting me send a little piece of it to your mailbox every month. I hope every envelope brings you a bit of joy. ♡

Country/Region

Country/Region

Mail Club FAQ